Salesforce Service Operations Manager
Core
Operational leader driving strategic process improvement and scalable workflows for customer support, partner support, and service delivery using Salesforce Service Cloud and Community.
Role type
Senior IC Salesforce Service Operations Manager
Builds
Scalable support operations, improved agent workflows, and customer self-service portals
Domain
IT Services / Customer Support Operations / Salesforce Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce Service Cloud administration, process design, stakeholder management, project execution, data analytics, change management, workflow optimization
Preferred skills
Salesforce Community portal deployment, Salesforce Administrator certification, cross-functional leadership
Technologies
Salesforce Service Cloud, Salesforce Community, Salesforce reporting tools
Responsibilities
Lead strategic process improvement initiatives across service delivery; Design and improve support workflows to increase efficiency; Develop and maintain Salesforce reporting and operational analytics; Deploy Salesforce best practices to improve case handling and self-service; Own Salesforce project execution from requirements to delivery; Partner with leadership to define operational priorities and execution plans.
Seniority
Senior, hands-on IC