Salesforce Developer
Core
Design and deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management, for commercial and consumer contexts.
Role type
Senior Salesforce Service Cloud Consultant
Builds
Service Cloud and Chat solutions, omni-channel architectures, and case management systems
Domain
Customer Service / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce Service Cloud implementation, Apex, Lightning Web Components (LWC), Salesforce DevOps (Copado), omni-channel case routing, chat deflection strategies
Preferred skills
Agentforce, Data Cloud, large-scale Salesforce migrations, multi-cloud integrations
Technologies
Salesforce, Apex, LWC, Copado, Agentforce, Data Cloud
Responsibilities
Design and deliver scalable Salesforce Service Cloud and Chat solutions; Customize and integrate using Apex and LWC; Advise stakeholders on best practices for chat workflows and cross-cloud architecture; Enable DevOps by managing version control and automated deployments; Support and train users to ensure adoption and compliance
Seniority
Senior, hands-on IC with strategic guidance
