Coach - Key Account Manager - Talentpool
Core
Coach and Key Account Manager responsible for supporting and developing OEM dealer locations to close capacity gaps and improve productivity and service quality.
Role type
Senior Key Account Manager / Coach
Builds
Dealer investment plans, capacity expansion measures, and service optimization initiatives
Domain
Automotive After-Sales / Dealer Management
Deliverable
product features
Required skills
Dealer relationship management, investment planning, on-site analysis, process optimization, project management, stakeholder management, reporting, team coaching
Preferred skills
Experience in Aftersales or customer retention, digital tool proficiency
Technologies
Digital documentation tools
Responsibilities
Conduct on-site visits and online meetings to analyze investment plans; Present OEM tools and capacity options; Support dealers with staffing, technology installation, and outsourcing; Plan and coordinate agreed measures; Document interactions and results; Report progress to OEM and MSX International; Escalate unsuccessful negotiations.
Seniority
Senior, hands-on IC