French Speaking Technical Helpdesk Agent (Automotive)
Core
Provide expert technical support and diagnosis for complex automotive product issues to an international dealer network and workshops.
Role type
Technical Helpdesk Agent (Automotive)
Builds
Repair instructions and solution findings for the entire product range
Domain
Automotive / Aftermarket Support
Deliverable
client delivery
Required skills
automotive experience, technical concern resolution, warranty procedures, verbal and written communication, organizational skills, time management
Preferred skills
dealership or workshop background, Aftersales retail experience, additional languages besides English, collaborative peer group experience
Responsibilities
Diagnose complex technical issues, support dealers with quick solution finding, provide repair instructions via communication channels, act as an interface between manufacturer and dealers
Seniority
Individual Contributor, operational level