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Senior General Manager

Cambridge, MA, us💼 Full-time🗓 2026-07-24 → 2026-09-26

Core

Lead operational management of Freshman Dining Hall, Summer School Dining Program, and Fly-By/Grab & Go to ensure quality dining service and customer satisfaction for students, faculty, and guests.

Role type

Senior General Manager (Food Service Operations)

Builds

Dining hall operations, summer meal plans, and campus-wide catering events

Domain

Higher Education / Food Service

Deliverable

production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work

Required skills

Budgeting and financial management, supervisory experience, union labor relations, menu and inventory management, event planning and execution, facility maintenance oversight, sustainability program implementation

Preferred skills

Degree in Hospitality Management or Food and Nutrition, progressive leadership in university dining, multi-unit business line management

Technologies

FoodPro, Kronos

Responsibilities

Manage exempt and non-exempt staff including hiring, performance evaluations, and grievance hearings; oversee food safety, sanitation, and equipment maintenance; develop and manage annual operational budgets; coordinate summer school meal plans and campus events; ensure compliance with University policies and Collective Bargaining Agreements

Seniority

Senior, hands-on IC

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