Senior IT Desktop Support Technician
Core
Provide high-touch, white-glove desktop support and manage the full lifecycle of IT equipment (planning, procurement, deployment, maintenance) for Windows and Linux environments.
Role type
Senior IT Desktop Support Technician (EUC)
Builds
End-user computing stability and productivity across enterprise workstations and servers
Domain
Enterprise IT / Desktop Support / Systems Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and Linux workstation administration, Active Directory, Group Policy, Azure AD, Google Workspace, Microsoft 365, Intune, Autopilot, hardware troubleshooting, networking fundamentals (TCP/IP, DNS, DHCP), ITSM tools (ServiceNow/ITIL), PowerShell/Python scripting, server administration
Preferred skills
Project management, transformation project leadership, regulated industry experience, remote support proficiency
Technologies
Windows, Linux, macOS, Active Directory, Azure AD, Google Workspace, Microsoft 365, Intune, Autopilot, ServiceNow, Jira, PowerShell, Python
Responsibilities
Serve as first point of escalation for complex desktop, hardware, software, and application issues; manage the full lifecycle of IT equipment from planning to disposal; conduct user training sessions to enhance digital literacy; oversee support ticket lifecycle ensuring SLA adherence; diagnose and resolve issues with printers, network connectivity, and peripherals; execute IT projects like hardware refresh cycles and OS migrations; administer Windows and Linux servers for stability and integrity.
Seniority
Mid-Senior, hands-on IC with strategic project involvement