Help Desk Technician
Core
First line of support for business partners managing user-based support, implementation, new user setup, licensing, and maintenance of IT resources.
Role type
Help Desk Technician
Builds
Corporate IT support services for the entire company
Domain
IT Operations / Enterprise Support
Deliverable
client delivery
Required skills
Computer hardware support, Windows 10+, Microsoft 365 applications, Active Directory, Exchange Admin Center, Microsoft 365 Admin Center, OS/BIOS updates, AV system support, ticketing system administration
Preferred skills
Rail industry knowledge, 4+ years in general helpdesk support
Technologies
Windows 10+, Microsoft 365, Active Directory, Exchange, Microsoft 365 Admin Center
Responsibilities
Maintain laptops, desktops, mobile devices, tablets, and related software; Manage user accounts and access in Active Directory, Exchange, and Microsoft 365; Respond to helpdesk tickets and update status; Create knowledgebase articles and document processes; Maintain inventory of IT resources; Provide support for executive office and conference room AV systems.
Seniority
Mid-level, hands-on IC