Information Technology (IT) Manager
Core
Managing computers, printers, and telephone systems across two Manhattan Borough President office locations, including LAN/WAN environment support and help desk services.
Role type
IT Manager (hands-on IC with supervisory duties)
Builds
Maintains secure network infrastructure, desktop environments, and VoIP systems for municipal government operations.
Domain
Municipal Government / IT Infrastructure
Deliverable
infrastructure
Required skills
LAN/WAN management, network troubleshooting, DHCP/DNS configuration, VoIP management, desktop support, inventory management, vendor liaison, security update management, Microsoft 365, Cisco switches, Windows Server
Preferred skills
Mac/iOS support coordination
Technologies
Cisco, McAfee, CrowdStrike, Microsoft 365, Windows Server, Spectrum, Zoom, WebEx
Responsibilities
Provide help desk support to staff, monitor network performance and security, troubleshoot network and desktop software issues, coordinate with City Office of Technology and Innovation (OTI), maintain IT equipment inventory, document network operations, monitor VoIP connections.
Seniority
Mid-level Manager, hands-on technical execution with administrative oversight