IT Technician
Core
Provide technical support to end users by resolving software and hardware issues, maintaining computer systems, and managing network connectivity.
Role type
IT Technician (Tier 1-2 support)
Builds
Reliable IT support services for business end users
Domain
Managed IT services / East Texas
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory, Microsoft 365 deployments, user management, network cabling, backup and disaster recovery systems, VoIP phone systems, Microsoft operating systems, Windows Server, managed PoE switches, router configuration, DNS, Wi-Fi access points
Preferred skills
Associate degree, 3 years of IT support experience, strong customer service, self-starter attitude
Technologies
Active Directory, Microsoft 365, Windows, Office 365, VPN, Network Security
Responsibilities
Troubleshoot and maintain computer systems, assist with network connectivity and VPN configuration, keep detailed documentation of support requests, handle Tier 1 to Tier 2 support tasks including PC repair and virus removal, work closely with teammates to improve IT processes
Seniority
Entry to Mid-level, hands-on IC
