Director -Field Services
Core
Lead the Field Services organization for transit rail equipment, driving commercial strength, customer intimacy, and operational excellence across the region.
Role type
Senior leadership, regional director of field services
Builds
Field service operations, warranty and retrofit project execution, service solutions for transit rail clients
Domain
Rail transit equipment, freight and transit rail sectors
Deliverable
client delivery
Required skills
Strategic planning, team leadership, budget and resource planning, KPI development and tracking, project execution, cost optimization, stakeholder management
Preferred skills
Commercial strategy development, sales solution design, cross-functional collaboration with product management and engineering
Technologies
Field service tools, warranty management systems
Responsibilities
Lead the Field Services organization and deploy regional strategy, develop and train teams to address all maintained products, plan resources and budgets, support services sales forces, manage Resident Site Managers and operation managers, optimize costs and on-time delivery for warranty/retrofit projects, track safety and cost KPIs
Seniority
Director, regional leadership