Head of Field Operations
Core
Lead end-to-end field operations for assigned customers and contracts, ensuring safe, reliable, and cost-conscious delivery across Ericsson teams and Authorized Service Providers (ASPs).
Role type
Senior leadership field operations manager
Builds
Field service delivery and operational control for telecom infrastructure
Domain
Telecommunications / Field Operations
Required skills
Telecom field operations leadership, ASP and subcontractor management, contract KPI and service-performance management, occupational health and safety (OHS) execution, operational planning and dispatch, root-cause analysis and recovery planning, resource utilization and cost awareness, stakeholder governance
Preferred skills
Engineering or technical background, experience with distributed team coordination, operational reporting and forecasting
Technologies
None explicitly listed
Responsibilities
Lead planning, prioritization, resourcing, and dispatch of field work; Embed OHS in operational planning and execution; Own day-to-day customer operational communication and governance; Monitor contract KPIs and drive recovery; Manage ASP operational performance; Apply cost and delivery-model awareness to resource decisions
Seniority
Senior, hands-on leadership