Telesales Coordinator (AI Channels)
Core
Own the telesales AI agent operation and development process, including identifying use cases, building/deploying agents, and iterating to improve conversion and retention.
Role type
Telesales AI Operations & Development Lead
Builds
Telesales AI agents and integrated vendor tools for customer acquisition
Domain
Fintech / Credit / Emerging Markets
Deliverable
production ML models | product features
Required skills
AI tools deployment, vendor management, A/B testing design, SQL, project management
Preferred skills
Conversational AI, speech analysis, sales channel experience
Technologies
AI agents, SQL
Responsibilities
Identify new use cases for AI agents, build and deploy agents, evaluate and integrate new vendors/tools, define best practices for telesales quality, collaborate with Marketing/Product to translate insights into product improvements, partner with Analytics to track KPIs and report performance.