Supervisor, SMB Customer Success
Core
Lead a team of Customer Advisors to drive adoption, retention, and Gross Revenue Retention (GRR) for Small and Medium Business (SMB) providers on the HHAeXchange homecare platform.
Role type
Manager, SMB Customer Success
Builds
Customer success outcomes, retention, and adoption for SMB healthcare providers
Domain
Healthcare / Homecare / SaaS
Required skills
People management, coaching, team development, relationship management, consultative support, strategic thinking, data analysis, cross-functional partnership, hiring/onboarding, performance management
Preferred skills
Healthcare or homecare industry experience
Technologies
Salesforce, Gainsight, Microsoft Office
Responsibilities
Mentor and coach Customer Advisors to achieve adoption and retention targets; Monitor key metrics to evaluate customer relationship health; Lead renewal execution for SMB accounts with $30K ARR and below; Partner cross-functionally with product, marketing, and finance; Track and measure team KPIs to optimize performance; Assist with escalations and high-impact customer issues.
Seniority
Manager, hands-on leadership
