Growth Customer Success Associate
Core
Own a large portfolio of high-value customers across verticals, running the full lifecycle from onboarding to renewal and driving expansion.
Role type
Senior Customer Success Manager (high-volume portfolio)
Builds
Automated workflows that drive product education and value realization
Domain
SaaS / Offline-to-online conversion platform
Required skills
Customer lifecycle management, high-volume account management, churn detection and recovery, automated email workflow creation, CRM proficiency, data analysis, written communication
Preferred skills
Strategic thinking, rapid tool adoption, cross-functional collaboration with Sales and Product teams
Technologies
HubSpot
Responsibilities
Manage full lifecycle for a scaled portfolio from onboarding through renewal, execute proactive outreach and issue resolution based on health scores, build and optimize automated workflows, detect and recover early churn, manage upsell and cross-sell pipeline, act as internal voice of the customer
Seniority
Mid-level, hands-on IC