Client Success Manager (Hybrid)
Core
Strategic driver of client experience and case progression for family law matters, leading clients through legal processes and partnering with attorneys to ensure efficient case resolution.
Role type
Senior IC Client Success Manager (Legal Tech)
Builds
Case management workflows and client-attorney communication channels (via careerplan.io/jobs/36-00F-C7-E62-client-success-manager-hybrid-at-flare)
Domain
Legal technology / Family law services
Deliverable
client delivery
Required skills
case progression management, attorney partnership, conflict resolution, workflow optimization, data analysis, proactive communication, legal research support, process improvement
Preferred skills
family law filings, court procedures, law firm operations, bilingual English/Spanish
Technologies
case management platforms, AI tools, legal research databases
Responsibilities
Own case progression from intake to resolution, conduct regular case reviews with attorneys, communicate consistently with clients and attorneys, identify and resolve workflow bottlenecks, support attorneys as a strategic partner, track and report on client success metrics
Seniority
Mid-level, hands-on IC
