Customer Success Team Lead, North America
Core
Lead a team of Customer Success Managers to drive adoption, onboarding, and expansion for Standard Projects in the construction industry across North America.
Role type
Senior Customer Success Team Lead (People Management)
Builds
Customer success outcomes, case studies, and value stories for construction clients
Domain
Construction technology / SaaS
Required skills
Team leadership and performance management, B2B construction industry experience, Strategic playbook creation, Data-driven decision making, Cross-functional collaboration, Executive relationship building
Preferred skills
SaaS environment experience, Salesforce proficiency, Experience managing 8-10 person teams
Technologies
Salesforce, CS platforms
Responsibilities
Lead, coach, and develop a team of 8–10 Customer Success Managers; Own formal performance management and hiring for the team; Define and track team KPIs; Oversee customer onboarding, adoption, and success; Manage portfolio health and escalate at-risk accounts; Build and maintain Customer Success playbooks; Drive creation and quality control of value stories and case studies; Represent team in cross-functional planning with Sales, Product, and Marketing; Serve as escalation point for high-severity issues; Build executive relationships with customers.
Seniority
Senior, hands-on IC with people management responsibilities (via careerplan.io/jobs/36-004-36-275-customer-success-team-lead-north-america-at-buildots)
