Infrastructure Engineer - Workplace
Core
Provide IT support for assigned sites and remote workers, troubleshooting hardware, software, networking, and telephony issues to ensure a high-quality end user experience.
Role type
Infrastructure Engineer - Workplace
Builds
IT support services and systems for QBE customers
Domain
Corporate IT / Workplace Infrastructure
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, Networking support, Telephony support, Incident management, Problem management, Asset management, Risk assessment
Preferred skills
IT support role experience, Relevant tertiary qualifications
Technologies
Office equipment, Telephone, Headset, Computer
Responsibilities
Troubleshoot hardware, software, networking, and telephony issues; Perform problem and incident management activities; Support asset management processes; Provide VIP Onsite Support for the Executive Community; Monitor application and services changes to understand impact on customers
Seniority
Entry to Mid-level, hands-on IC
