Job
On-site · Cyprus
Core
Customer Support Representative assisting clients with inquiries, issues, and education on trading platforms and products via phone, email, and live chat.
Role type
Customer Support Representative
Builds
Client communication and support for trading platforms
Domain
Financial Technology / Trading
Deliverable
client delivery
Required skills
Multitasking, prioritization, customer service, trade analysis, complaint handling, English (fluent)
Preferred skills
Foreign exchange knowledge, MT4/MT5 platform experience, additional languages
Technologies
MT4, MT5
Responsibilities
Assisting clients via live chat, telephone, and email; Educating clients on platforms and account procedures; Analysing and investigating trades; Handling complaints professionally; Meeting department KPIs for response times and satisfaction
Seniority
Individual Contributor
