IT Service Desk
Core
Providing exceptional IT support to employees, focusing on Microsoft 365, Exchange Online, Entra, and the ITIL Framework.
Role type
Level 1 IT Service Desk Engineer
Builds
IT support services for employees
Domain
IT Service Management
Deliverable
client delivery
Required skills
high-volume enquiry management, structured IT Service Desk environment experience, prioritization, multi-tasking, accuracy, attention to detail
Responsibilities
Manage high-volume Service Desk enquiries efficiently
Seniority
Level 1, temporary