Technical Support Specialist
Core
Provide remote and onsite technical support for business clients, troubleshooting Windows, Microsoft 365, networking, and hardware issues while assisting with workstation deployments and migrations.
Role type
Technical Support Specialist (IT)
Builds
IT support services for business clients across multiple industries
Domain
Business IT / Enterprise Support
Deliverable
client delivery
Required skills
Windows troubleshooting, Microsoft 365 administration, networking fundamentals, hardware troubleshooting, ticket management, customer service, system documentation, endpoint management, migration support
Preferred skills
Active Directory / Entra ID, DNS/DHCP/TCP/IP, cybersecurity best practices, CompTIA A+ or Network+ certification
Technologies
Windows 10/11, Microsoft 365, Azure, Entra ID, Sophos, Ticketing systems
Responsibilities
Troubleshoot Windows, Microsoft 365, networking, and hardware issues; Respond to service requests and resolve technical problems; Document work performed and maintain accurate ticket notes; Assist with workstation deployments, upgrades, and migrations; Collaborate with senior engineers on projects and escalations
Seniority
Individual Contributor
