Technical Support Engineer
Core
Investigate, diagnose, and resolve technical issues for Orbital's AI real estate legal platform using logs, monitoring systems, and AI-powered tools.
Role type
Second-line Technical Support Engineer
Builds
Customer issue resolution and platform stability for real estate legal teams
Domain
Real estate legal technology / AI platform
Deliverable
client delivery
Required skills
technical troubleshooting, log analysis, incident escalation, clear communication, hypothesis formation, ownership, AI tool usage
Preferred skills
monitoring and debugging tools experience, basic coding knowledge
Technologies
logs, monitoring systems, AI coding agents (Claude, Codex)
Responsibilities
Diagnose customer problems using logs and traces, escalate serious incidents, implement small low-risk bug fixes with guidance, improve runbooks and troubleshooting tools, support US teams and trials
Seniority
Individual Contributor, early career / growth track
