Account Manager Lead (Piscólogo, Nutriólogo, especialista de la salud)
Core
Lead Account Manager responsible for end-to-end management of corporate accounts using Employee Assistance Programs (EAP) and organizational wellness solutions, acting as the primary link between clients, internal teams, and service providers.
Role type
Senior Account Manager (Wellness & EAP)
Builds
Corporate wellness programs, EAP services, and mental health support initiatives for large organizations
Domain
Human Resources / Organizational Wellness / Mental Health Services
Deliverable
client delivery
Required skills
Account management, project management, program coordination, data analysis, crisis intervention coordination, stakeholder management, strategic planning, client relationship management, reporting, event coordination
Preferred skills
Background in organizational wellness, health management, or mental health programs
Technologies
EAP platforms, wellness management systems, reporting tools
Responsibilities
Manage corporate client relationships ensuring service compliance; Identify specific organizational needs and adapt wellness activities; Track annual renewal cycles and coordinate strategic interventions; Organize virtual and in-person wellness sessions and workshops; Coordinate external specialist participation; Manage scheduling and technical confirmations for activities; Support program promotion through campaigns and materials; Maintain client information in operational systems; Process requests, quotes, and internal coordination; Generate monthly/quarterly usage reports; Monitor key metrics for usage, satisfaction, and retention; Coordinate response to high-impact emotional events and severe traumatic events (ATS).
