Account Manager

## About the Role Interested in joining a world-class Edtech startup that's working to make education more accessible and equitable for everyone? Subject is hiring a Account Manager to join our growing CS team. This is a senior individual contributor role. You will own a portfolio of school and district partners, driving adoption, retention, and expansion while serving as a trusted partner and advisor to the educators and administrators we serve while ensuring every user (student, teacher, etc.) is successful with Subject! This is one of the highest-impact roles at Subject. You'll work at the intersection of our customers, our Product team, our Sales team, and our Operations team. Your work will directly shape how we grow. You'll be stepping into a partner portfolio that already spans the full diversity of K-12. From districts serving 70,000+ students to sub-200-student rural districts, with deep concentration in the South, Midwest, and Northeast. The CSMs we're hiring now will help define how Subject shows up in classrooms across the country. ## Location & Travel This role is based in our Austin, TX downtown office. We are only considering candidates who are currently based in Austin or who are willing to relocate prior to starting. Please do not apply if you are unable to meet this requirement. Much of our partner work happens in-person. At schools, district offices, and professional development events. CSMs at Subject spend more than 60% of their time traveling to visit partners across the country. We provide generous travel stipends to support this. When not traveling, you are expected to work from our Austin office Monday–Friday. ## What You'll Do ### Partner Success & Relationship Management - Own the relationships with school and district partners, serving as their primary point of contact and strategic advisor throughout the customer lifecycle - Conduct regular on-site partner visits, QBRs, and check-ins to drive deep engagement and proactively surface risks - Monitor customer health metrics and escalate issues to Product, Operations, or Support teams as needed ### Expansion & Retention - Drive renewal cycles and identify upsell and cross-sell opportunities across your book of business - Partner with Sales to surface and hand off new business development opportunities within your accounts - Maintain a strong net revenue retention rate (NRR) across your portfolio of partners ### Enablement & Training - Provide ongoing training and professional development support to partner educators and administrators - Collaborate with Marketing to contribute to the development of training materials, tutorials, and onboarding resources - Gather and synthesize customer feedback to inform Product and curriculum decisions ## Qualifications ### Required - 3+ years of relevant work experience in customer success, account management, or a related field - Demonstrated track record managing a portfolio of accounts with meaningful ARR responsibility - Exceptional written and verbal communication skills — you can translate complex concepts for educators and admins - Team player who is genuinely passionate about education and Subject's mission - Self-starter who is comfortable working independently, but also raises a hand when stuck - Comfortable with 60%+ travel; valid driver's license and ability to visit partners on-site - Located in Austin, TX or willing to relocate before start date ### Nice to Have - Experience working directly with K-12 school districts or in an education-adjacent role - Background in an early-stage startup environment is desirable ## The Mindset We Need - Outcomes over activity: you measure yourself by what students actually do in the product and what districts renew on — not QBRs delivered, tickets closed, or hours logged. A district that loves you and doesn't expand is a problem you own. - Full ownership of the renewal: you feel the weight of every district in your book — adoption, expansion, escalation, reference. You don't hand off to support, CS ops, or the AE. You ship the outcome. - Truth over comfort: you tell districts the hard thing early — that their rollout plan won't drive usage, that their teachers need more training, that the data says what it says. You'd rather lose a renewal honestly than win one on a story that doesn't hold. - Educator fluency: you know your superintendents, curriculum directors, and building principals by name and context. You can read a STAAR report, a TEKS gap, a Title I budget line. You've sat in enough teacher PD sessions to know what actually changes behavior in a classroom. - AI-native operator: Claude, Gong, Notion, and whatever's next are already in your workflow — you use them to prep, summarize, draft, and pattern-match across your book. AI isn't a productivity hack you're curious about; it's how you already work. ## The Commitment We're Looking For This role requires excep