Account Manager
Core
Own a portfolio of K-12 school and district partners, driving adoption, retention, and expansion while serving as a strategic advisor to educators and administrators.
Role type
Senior Account Manager (Customer Success)
Builds
Adoption and renewal of an educational technology platform for K-12 districts
Domain
Education Technology (EdTech), K-12 School Districts
Deliverable
client delivery
Required skills
Portfolio management, strategic advisory, on-site partner visits, QBRs, customer health monitoring, upsell/cross-sell, training delivery, feedback synthesis, K-12 domain knowledge, AI tool proficiency
Preferred skills
Early-stage startup experience
Technologies
Claude, Gong, Notion
Responsibilities
Conduct regular on-site partner visits and QBRs; Drive renewal cycles and identify upsell opportunities; Provide ongoing training and professional development to partner educators; Gather and synthesize customer feedback to inform product decisions
Seniority
Senior, hands-on IC