Desktop Support Engineer I
Core
Provides Level I technical support for employee workstations, hardware repairs, and office moves to ensure staff have functional tools.
Role type
Desktop Support Engineer I
Builds
Maintains hardware inventory and supports physical technology upgrades for internal staff.
Domain
IT Infrastructure / Hardware Support
Deliverable
physical/clinical work
Required skills
Windows and Mac OS troubleshooting, hardware repair and replacement, desk-side technical support, inventory management, workstation setup and imaging
Preferred skills
Ability to resolve connectivity issues, adapt to evolving technical processes
Technologies
Windows, Mac, hardware asset tracking systems
Responsibilities
Troubleshoot and repair hardware peripherals and accessories, set up and image computers for new hires, coordinate workstation relocations, assist help desk with desk-side escalations, maintain hardware asset records
Seniority
Entry-level, hands-on IC