Customer Success Manager (CSM)
Core
Own customer outcomes for Mid-Market and Enterprise organizations, driving adoption, retention, and growth for an AI platform that delivers chat, cowork, and code capabilities.
Role type
Senior Customer Success Manager (Mid-Market & Enterprise)
Builds
AI platform for enterprises (chat, cowork, code capabilities)
Domain
SaaS / Artificial Intelligence
Deliverable
production ML models
Required skills
Customer success management, strategic account management, upsell/cross-sell execution, risk management, consultative selling, data analysis, technical aptitude, AI fluency, stakeholder management
Preferred skills
Experience with horizontal/technical/AI-native products, builder mindset, project management
Technologies
Claude, ChatGPT, Cursor
Responsibilities
Drive product adoption through best-practice recommendations and success plans; monitor account health using usage metrics and engagement data; develop and maintain accurate forecasts for retention and expansion; partner with Product and Engineering to advocate for customer needs; influence executive-level strategic goals.
Seniority
Senior, hands-on IC
