Customer Success Manager
Core
Manage a portfolio of customers across Türkiye, CIS, and regional markets to drive adoption, retention, and long-term success for S&P Global Energy intelligence and data solutions.
Role type
Customer Success Manager
Builds
Customer value, adoption, engagement, and long-term success for energy and commodities market participants
Domain
Energy, commodities, trading, refining, shipping, LNG, power, and financial markets
Deliverable
client delivery
Required skills
Portfolio management, onboarding, training delivery, stakeholder relationship management, proactive engagement, data analysis, action planning, industry trend monitoring, CRM management
Preferred skills
Energy sector experience, customer success methodologies, Gainsight/Salesforce/Power BI/Tableau proficiency, problem-solving, training facilitation, senior stakeholder engagement
Responsibilities
Manage customer portfolio across Türkiye, CIS, and regional markets; onboard new customers and deliver training; build relationships with users and stakeholders; proactively engage to identify risks and opportunities; monitor engagement and adoption data; collaborate with Sales, Product, and Support teams; serve as voice of the customer; anticipate challenges and develop action plans; maintain records in Gainsight.
Seniority
Mid-level, hands-on IC