Customer Success Manager
Core
Manage a portfolio of customers across Türkiye, CIS, and regional markets to drive adoption, retention, and long-term success for S&P Global Energy intelligence and data solutions.
Role type
Customer Success Manager (Regional Account Lead)
Builds
Customer adoption, engagement, and value realization for energy and commodities market participants
Domain
Energy, commodities, trading, refining, shipping, LNG, power, and financial markets
Deliverable
client delivery
Required skills
Portfolio management, customer onboarding and training, stakeholder relationship management, proactive engagement, data analysis, success planning, industry trend analysis, travel management
Preferred skills
Energy sector domain expertise, customer success methodologies, Gainsight/Salesforce/Power BI/Tableau proficiency, workshop delivery, senior stakeholder engagement
Technologies
Gainsight, Salesforce, Power BI, Tableau
Responsibilities
Manage customer portfolio across Türkiye, CIS, and regional markets; deliver remote and in-person training programs; build trusted partnerships with users and stakeholders; monitor engagement and adoption metrics; collaborate with Sales, Product, and Support teams; serve as the voice of the customer; anticipate and resolve challenges; maintain records in Gainsight.
Seniority
Mid-level (3+ years experience)