Customer Experience Specialist
Core
Resolve real-time operational issues for healthcare professionals using chat, voice, and email channels.
Role type
Customer Experience Specialist (Worker Operations)
Builds
Platform reliability and worker onboarding experience
Domain
Healthcare staffing marketplace
Deliverable
client delivery
Required skills
Real-time issue resolution, multi-channel communication (chat/voice/email), independent troubleshooting, onboarding guidance, documentation, workflow gap identification
Preferred skills
Proactive problem-solving, critical thinking, composure under pressure, attention to detail
Technologies
Zendesk, Salesforce
Responsibilities
Deliver fast and empathetic support across chat, voice, and email; Resolve shift, payment, onboarding, and platform issues; Investigate cases and maintain documentation; Troubleshoot issues independently; Identify recurring issues and workflow gaps; Guide new professionals through onboarding
Seniority
Individual Contributor
