Dispatch Coordinator I
Core
Ensuring field team operations run with precision by managing schedules, coordinating real-time responses to disruptions, and serving as the primary communication link between dispatch and field technicians.
Role type
Operations Dispatch Coordinator
Builds
Seamless scheduling and operational continuity for a mobile home health team
Domain
Mobile healthcare / Home health operations
Deliverable
client delivery
Required skills
Scheduling management, multi-channel communication (text, chat, radio), CRM proficiency, real-time problem solving, stakeholder coordination, documentation accuracy
Preferred skills
Mobile healthcare or home health operations experience
Responsibilities
Fill same-day and next-day schedule openings by managing waitlists, execute outbound member outreach to convert open capacity, provide timely support via text and chat, coordinate real-time responses to technician callouts and scheduling disruptions, serve as primary communication link with field technicians via two-way radio, partner with Customer Success to retain appointments, maintain accurate documentation of member interactions and scheduling activity
Seniority
Individual Contributor, operational support