Associated Director, Customer Success
Core
Lead and develop a team of six Customer Success Managers across the APAC region to drive service excellence, business growth, and customer retention for S&P Global Energy's upstream oil and gas solutions.
Role type
Senior IC customer success manager (team lead)
Builds
Customer success programs and trusted relationships for upstream oil and gas clients
Domain
Energy (upstream oil and gas)
Deliverable
client delivery
Required skills
team leadership, coaching, performance management, stakeholder relationship building, business growth strategy, customer retention, CRM data analysis, product demonstration, travel within APAC
Preferred skills
CRM platform expertise (Salesforce, Gainsight), AI and data analytics application, change management, innovation
Technologies
Salesforce, Gainsight
Responsibilities
Lead and develop a team of six Customer Success Managers; Drive business growth and customer retention in the Oceania region; Partner with commercial teams to identify upsell/cross-sell opportunities; Conduct customer business reviews and health assessments; Leverage data-driven insights to optimize team performance; Act as subject matter expert and liaison between customers and internal teams
Seniority
Senior, hands-on IC with team leadership