Customer Success Manager
Core
Trusted advisor supporting business growth and customer retention for upstream oil and gas products and services.
Role type
Senior Customer Success Manager (Upstream)
Builds
Customer adoption, retention, and growth for S&P Global Energy's data and advisory services.
Domain
Oil & Gas / Energy Intelligence
Deliverable
product features
Required skills
Business analysis, training delivery, stakeholder management, CRM usage, data analytics, API integration knowledge, AI technology familiarity, presentation skills, travel management
Preferred skills
Power BI, Tableau, Korean language fluency, cloud solution concepts
Responsibilities
Support pre-sale and post-sale activities, deliver on-site and remote customer training, monitor customer health metrics, manage escalations, identify up-sell/cross-sell opportunities, leverage AI for insights, act as subject matter expert.
Seniority
Senior, hands-on IC