Customer Success Manager
Core
Trusted advisor supporting business growth and customer retention for upstream oil and gas products and services by driving adoption, training, and integration into customer workflows.
Role type
Senior Customer Success Manager (Upstream)
Builds
Customer adoption, retention, and growth for S&P Global Energy's upstream data and analytics services
Domain
Upstream Oil & Gas / Energy Markets
Deliverable
product features
Required skills
Business analysis, training delivery, stakeholder management, CRM usage, data analytics, API integration concepts, AI technology awareness, process improvement, up-sell/cross-sell identification
Preferred skills
Power BI, Tableau, API/Datafeed knowledge, cloud solution concepts
Technologies
Power BI, Tableau, Microsoft Office, CRM platforms
Responsibilities
Conduct business analysis and discovery to identify adoption opportunities; Deliver on-site and virtual training to integrate services into customer workflows; Monitor customer health metrics and proactively mitigate churn risk; Act as primary liaison between business unit and customer for product and technology issues; Identify and share up-sell/cross-sell leads with sales teams; Leverage AI technologies to provide insights enhancing customer experience; Collect and act on Voice of the Customer feedback to recommend process improvements.
Seniority
Senior, hands-on IC
