Team Lead, Customer Success
Core
Lead and develop a team of frontline Trainers to deliver exceptional onboarding experiences for new dental practice customers.
Role type
Senior Team Lead, Customer Success (Training)
Builds
Onboarding programs and training resources for dental practice operating system
Domain
Healthcare / Dental Industry / SaaS
Deliverable
product features
Required skills
Team leadership, coaching, performance management, process optimization, data analysis, SOP development, cross-functional collaboration
Preferred skills
Dental industry knowledge, workforce management, scheduling, capacity planning
Technologies
Salesforce, SFDC Scheduler, Zendesk
Responsibilities
Supervise and coach Trainers on onboarding delivery; Host 1:1s for feedback and performance reviews; Build and execute Quality Assurance (QA) strategies; Manage team schedules and PTO coverage; Identify operational bottlenecks and implement scalable solutions; Analyze performance data to drive process improvements.
Seniority
Senior, hands-on IC with people management
