Director, Relationship Management / Client Development
Core
Senior-level Director managing strategic customer relationships in physical commodity and energy markets to drive adoption, retention, and growth of Energy/Platts products and services.
Role type
Senior IC Director, Relationship Management / Client Development
Builds
Strategic customer accounts and long-term partnerships for Energy/Platts
Domain
Energy, Commodities, Financial Markets, Data Intelligence
Deliverable
client delivery
Required skills
Strategic account management, stakeholder mapping, cross-functional coordination, commercial acumen, executive business reviews, CRM proficiency (Salesforce), data-driven customer success strategies, travel readiness
Preferred skills
Experience in energy/commodities/financial sectors, ability to articulate value of data/AI/digital products, influence decision-makers in multinational accounts
Technologies
Salesforce, Microsoft Office (Excel, PowerPoint, Word, Teams)
Responsibilities
Own overall customer experience and serve as primary point of contact; balance strategic priorities with day-to-day execution; build trusted advisor relationships with key stakeholders; coordinate internal resources to deliver value and solve customer problems; lead sales cycle stages including lead generation, qualification, and closing; manage retention and prevent cancellations; monitor relationship health and report on usage/sentiment; drive cross-selling and upselling opportunities.
Seniority
Director, strategic account leadership