Sr. Customer Success Manager
Core
Senior Customer Success Manager responsible for ensuring enterprise clients achieve success with Trunk Tools' AI construction software, driving retention, growth, and value realization.
Role type
Senior IC Customer Success Manager (Enterprise SaaS)
Builds
Production-ready AI agents for construction field operations (document processing, Q&A, operational workflows)
Domain
Construction technology / AI / Enterprise SaaS
Deliverable
production ML models
Required skills
Enterprise SaaS customer success, portfolio account management, C-level stakeholder engagement, upsell/cross-sell strategy, customer health monitoring, QBR execution, CRM proficiency, SaaS metrics (NRR, NPS, LTV)
Preferred skills
Construction industry experience, implementation/onboarding support, technical problem resolution
Technologies
Salesforce, HubSpot, Planhat, Gainsight
Responsibilities
Serve as trusted advisor for a portfolio of enterprise accounts; guide customers through onboarding and implementation; manage customer health and drive retention/growth; conduct Quarterly Business Reviews (QBRs); resolve complex technical escalations; collaborate with product and sales teams on account planning.
Seniority
Senior, hands-on IC