Technical Application Specialist
Core
Direct customer support and troubleshooting for SaaS and On-Premises ERP software, including API integrations, software upgrades, and data exchange failures.
Role type
Technical Application Specialist (Support)
Builds
Customer support solutions and knowledge base articles for ERP applications
Domain
Enterprise Resource Planning (ERP), Supply Chain
Deliverable
client delivery
Required skills
API troubleshooting, SQL (basic to intermediate), HTML, MS-SQL, ServiceNow, ERP application knowledge, data exchange troubleshooting
Preferred skills
Supply chain concepts, probability and statistics, XML/XSD, Database Backup/Restore, Postman
Technologies
ServiceNow, Postman, MS-SQL, HTML, XML, XSD
Responsibilities
Diagnose and troubleshoot technical and software configuration issues; communicate with customers via phone, email, or case portals; document troubleshooting steps and calls; conduct focused training sessions on application features and updates; collaborate with teams on daily data exchange failures; assess and prioritize support issues based on business impact and SLAs.
Seniority
Mid-level (3+ years experience)