Support Engineer
Core
Technical expert resolving setup issues, bugs, and scripting challenges for customers integrating Northbeam into ecommerce and analytics infrastructure.
Role type
Post-sales Support Engineer
Builds
Customer integrations and data pipeline stability for ecommerce analytics clients
Domain
Ecommerce analytics and data infrastructure
Deliverable
client delivery
Required skills
SQL, JavaScript, HTML, Web APIs, API integration, Data pipeline debugging, Log analysis, Technical documentation
Preferred skills
Python, Data analytics tools, Administrator tooling (Retool, ActiveAdmin, Django Admin)
Technologies
Postgres, BigQuery, Datadog, Airflow, Pixels, Orders APIs
Responsibilities
Diagnose and resolve technical issues via tickets and Slack; Integrate Northbeam into customer ecommerce/analytics infrastructure; Own data quality issues end-to-end; Escalate complex product issues to Engineering; Improve external-facing documentation
Seniority
Mid-level, hands-on IC