Technical Application Specialist | BisTrack
Core
Diagnose, troubleshoot, repair, and debug BisTrack retail accounting software for customers in a call center environment.
Role type
Technical Application Specialist (ERP Support)
Builds
Operational stability and resolution for specialized retail accounting software applications
Domain
Retail accounting, Supply Chain Management (SCM), Manufacturing, Distribution
Deliverable
client delivery
Required skills
ERP troubleshooting, supply chain management concepts, order management, purchasing, warehouse/inventory management, high-volume support handling, end-to-end case management, technical documentation, cross-functional liaison
Preferred skills
Microsoft SQL, analytical tools, manufacturing/retail/distribution business process experience
Responsibilities
Investigate and resolve application support cases, respond to complex troubleshooting situations, stay current with software updates, liaise between support/development/quality assurance teams, manage assigned support cases end-to-end, mentor and support other team members
Seniority
Mid-level, hands-on IC