Customer Service Administrator
Core
First point of contact for customers and technicians, managing enquiries and coordinating service delivery for SKIDATA's national operations.
Role type
Customer Service Administrator
Builds
Service work orders, maintenance schedules, and invoicing documentation for access solutions clients.
Domain
Security access technology / Facility services
Deliverable
product features
Required skills
Customer support, Work order management, Scheduling & coordination, Invoicing & accounts receivable, System administration (ServiceNow)
Preferred skills
Certificate IV in Business or Telecommunications, Experience with ServiceNow
Technologies
ServiceNow
Responsibilities
Manage customer enquiries via phone, email, and portal; Create, update, and close service work orders; Allocate technicians to jobs and assist with preventative maintenance scheduling; Audit and prepare work orders for invoicing; Collaborate with operations, field service, and finance teams.
Seniority
Junior, individual contributor
