Customer Success Manager
Core
Dedicated trusted advisor for a portfolio of European accounts, driving product adoption, retention, and expansion for the Ataccama ONE data quality platform.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer value realization, platform adoption, and revenue growth for enterprise data trust solutions
Domain
Data Quality & Governance / Enterprise Software
Required skills
Account management, commercial performance (GRR/NRR), cross-functional collaboration, churn forecasting, financial planning, global enablement, technical acumen, data analysis
Preferred skills
Data management experience, data pipeline tools, analytics, developer tools, AI/automation
Technologies
Ataccama ONE, Excel/Google Sheets
Responsibilities
Serve as primary trusted advisor for ~30–40 European accounts; Own GRR and NRR targets; Act as customer advocate bridging client and internal teams; Execute targeted digital campaigns for lower-priority accounts; Analyze long-term customer engagement and risks; Coordinate invoice schedules and revenue tracking; Synthesize technical roadmaps into global enablement collateral
Seniority
Mid-Senior, hands-on IC