Operational Account Leader
Core
Manages operational relationships and leads complex issue resolutions for top-tier accounts while driving performance reviews and improvement plans.
Role type
Senior IC operational account leader
Builds
Strategic business analyses, performance improvement plans, and operational strategies for top-tier accounts
Domain
B2B Sales Operations / Account Management
Deliverable
client delivery
Required skills
Strategic business analysis, complex issue resolution, cross-functional team leadership, performance review management, negotiation, data analytics, KPI monitoring, mentorship
Preferred skills
Certified Sales Operations Professional (CSOP)
Technologies
Data analytics tools, KPI reporting systems
Responsibilities
Manage and nurture operational business relationships of top-tier accounts; Serve as primary escalation point for complex operational issues; Conduct comprehensive business analyses and identify risks; Lead high-level operational performance reviews; Provide expert guidance on strategic operational matters to internal clients; Develop clear performance metrics and objectives for accounts
Seniority
Senior, hands-on IC with mentorship responsibilities