Collections Resolution Analyst
Core
Leads resolution of disputes and delinquencies for customer receivables in the Latin America region, negotiating payments and preventing future delinquencies.
Role type
Senior IC collections resolution analyst
Builds
Payment recovery and dispute resolution outcomes for Latin America portfolio
Domain
Finance / Credit & Collections
Deliverable
client delivery
Required skills
dispute resolution, negotiation, financial analysis, process improvement, data-driven decision-making, training delivery, risk mitigation, automation
Preferred skills
MBA, Latin America portfolio experience, leadership
Technologies
Power Query, Excel (intermediate-advanced), Copilot
Responsibilities
Leads resolution of disputes with internal partners; Analyzes customer receivables delinquency to determine communication methods; Resolves payment disputes and negotiates customer payments; Recognizes non-payment trends and engages internal partners; Initiates and follows dispute resolution processes; Analyzes at-risk customers to recommend prevention strategies; Reviews and improves collections processes; Conducts research to reduce manual work; Provides training to team members.