Operational Account Manager
Core
Managing operational business relationships with global mid-sized to large accounts, optimizing strategies, and serving as the primary point of contact for operational issues.
Role type
Senior IC operational account manager
Builds
Operational processes and customer solutions for global accounts
Domain
Global business operations and account management
Deliverable
client delivery
Required skills
Contract negotiation, financial analysis, process improvement, risk management, strategic reporting, customer feedback analysis
Preferred skills
Industry trend analysis, team mentoring
Technologies
None stated
Responsibilities
Manage operational business relationships with mid-sized to large accounts; Analyze account financials to develop strategies maximizing profitability and ROI; Act as a point of contact for operational issues and escalations; Identify process gaps and implement changes to enhance efficiency; Prepare presentations and reports for senior management on strategic accounts and financial performance; Participate in contract negotiations with key customers or partners; Develop strategies for gathering and acting on customer feedback; Maintain detailed records of customer interactions and operational processes; Identify and manage risks associated with customer accounts and operational processes; Guide junior team members in navigating day-to-day challenges.
Seniority
Mid-Senior, hands-on IC with potential team leadership
