Tier 3 Production Support Engineer
Core
Provide third-level technical and consulting support for Ontada's oncology technology products, resolving complex clinical application issues and ensuring system performance.
Role type
Senior IC production support engineer (oncology EHR)
Builds
Ontada oncology technology solutions for the oncology community and biopharma companies
Domain
Healthcare / Oncology / EHR Systems
Deliverable
client delivery
Required skills
Oncology clinical workflows, EHR support, HL7/XML/FHIR interface troubleshooting, SQL/Oracle databases, incident management, root cause analysis, regulatory compliance knowledge
Preferred skills
ITIL certification, nursing/revenue cycle/pharmacy lab clinical experience
Technologies
Jira, Windows OS, FHIR API, HL7, XML, Oracle, SQL
Responsibilities
Resolve third-level production incidents and major/minor release issues, research and recommend solutions to improve performance, log and manage defects in Jira, test and validate new technology solutions, develop flow charts and process documents, perform negative testing on beta features, assist in product development ceremonies, maintain knowledge of healthcare interoperability standards, provide on-call support for incidents and releases
Seniority
Senior, hands-on IC
