Customer Account Operations Manager
Core
Leading a team of individual contributors and supervisors within the sales operations function to manage operational processes, drive continuous improvement, and ensure alignment with organizational goals.
Role type
Senior management-level sales operations manager
Builds
Operational processes across the complete sales cycle for B2B customers and partners
Domain
Technology / Sales Operations
Required skills
Team Management, Sales Operations, Process Improvement, Data Analysis, Strategic Thinking, Sales Management, Salesforce, KPIs, Business Development, Finance
Preferred skills
Certified Sales Operations Professional (CSOP), Project Management Professional (PMP)
Technologies
Salesforce
Responsibilities
Manage a team of individual contributors and supervisors across multiple job families; Set direction for assigned teams and hold accountability for deliverables; Foster strategic relationships with clients and internal stakeholders; Manage execution of operational processes across the sales cycle; Offer consulting expertise to project and account teams; Drive continuous improvement in sales operations processes; Manage recruitments, performance goals, and career development; Utilize customer and sales data to generate insights; Ensure customer issues are addressed in compliance with policies.
Seniority
Senior, hands-on IC with management responsibilities