Customer Delivery Manager
Core
Primary point of contact for service delivery, managing customer relationships, operational excellence, and business outcomes for managed services.
Role type
Senior Customer Delivery Manager (Managed Services)
Builds
End-to-end service delivery for enterprise customers
Domain
IT Managed Services / Business Operations
Deliverable
client delivery
Required skills
stakeholder management, service delivery management, continuous improvement, financial management, incident resolution, change management, commercial awareness, data analysis
Preferred skills
ITIL, Six Sigma, managed workplace services, infrastructure services, outsourcing, transformation leadership
Technologies
reporting tools, collaboration tools
Responsibilities
Build trusted relationships with customer stakeholders at all levels; Lead service and business reviews; Ensure contracted services meet SLAs; Coordinate cross-functional teams; Resolve incidents and escalations; Monitor service health and drive corrective actions; Manage Requests for Change; Identify cost drivers and growth opportunities.
Seniority
Senior, hands-on IC
