Service Delivery Manager till Prodoc
Core
Ensure and develop service delivery for print and meeting room solutions, acting as the primary customer contact for service quality and contract fulfillment.
Role type
Service Delivery Manager
Builds
Print and meeting room technical solutions for enterprise clients
Domain
B2B services, AV/Print technology, Facilities
Deliverable
client delivery
Required skills
SLA management, KPI analysis, contract management, escalation handling, stakeholder communication, business development
Preferred skills
ITSM/ITIL methodology, project management, complex technical service delivery
Responsibilities
Monitor operational delivery of print and meeting room services, lead customer meetings and present service reports, analyze KPIs to identify risks, handle escalations, follow up on contracts and invoicing, collaborate with sales and delivery teams to grow business
Seniority
Mid-Senior, hands-on IC