Workspace Engineer (12-month)
Core
Provides responsive, high-quality desk-side, remote, and meeting-room technology support for the Asia Pacific user community, ensuring users and executives can work and collaborate effectively.
Role type
Senior IC Workspace Engineer (End-User Computing & AV)
Builds
Reliable meeting environments, supported endpoints, and seamless collaboration platforms for business teams and executives.
Domain
Corporate IT / Enterprise Workplace Technology
Required skills
End-user computing support, AV and meeting-room troubleshooting, Microsoft Teams Rooms/Webex support, Windows endpoint management, ServiceNow ticket ownership, network printing and VDI troubleshooting, asset lifecycle management, stakeholder communication.
Preferred skills
Enterprise meeting-room ecosystem experience (Crestron, Q-SYS, Biamp), executive floor support, hybrid meeting coordination, automation and process improvement.
Technologies
Microsoft Teams Rooms, Webex, Windows 11, Microsoft 365, SCCM/MECM, Intune, ServiceNow, Citrix/VDI, Aruba, Logitech, Crestron, Q-SYS, Biamp.
Responsibilities
Resolve incidents and service requests via remote and on-site assistance; set up, operate, and troubleshoot meeting rooms and collaboration spaces; support collaboration platforms like Microsoft Teams and Webex; perform room health checks and event readiness; manage endpoint lifecycle including moves, adds, and changes; maintain ServiceNow documentation and asset records; coordinate with vendors and specialist teams for advanced issues.
Seniority
Mid-Senior, hands-on IC
