German-speaking Customer Success Specialist
Core
First point of contact for Verendus customers in Germany and the UK, handling support requests via phone, email, or instant messages to ensure high-quality service.
Role type
Customer Success Specialist (German-speaking)
Builds
Customer support operations for a web-based software platform serving recreational vehicle dealers
Domain
SaaS / Automotive / Recreational Vehicle Industry
Deliverable
client delivery
Required skills
Customer service experience, IT environment familiarity, merchandise management systems proficiency, corporate customer handling, solution-oriented problem solving
Preferred skills
Automotive or recreational vehicle industry background, technical skills
Technologies
Web-based software platforms, merchandise management systems
Responsibilities
Accepting incoming customer support requests via phone, email, or instant messages; answering support requests directly or coordinating with colleagues; identifying areas for improvement in customer support
Seniority
Individual Contributor, mid-level