Customer Success Manager (Junior)
Core
Onboard and support SME customers to secure renewals, drive upsells, and ensure platform adoption using an AI-driven public tender management platform.
Role type
Junior Customer Success Manager (SME segment)
Builds
AI-native public tender management platform for government contract discovery and analysis
Domain
SaaS / Public Procurement / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success experience in SaaS/tech, relationship building, project management, data analysis, public procurement knowledge, Swedish (fluent), English (fluent)
Preferred skills
CRM tools (HubSpot/Salesforce), startup environment experience, Norwegian fluency, additional European languages
Technologies
AI, agentic AI, HubSpot, Salesforce
Responsibilities
Onboard customers and build strong relationships, execute customer success plans to achieve business goals, monitor usage and recommend improvements, engage customers for subscription renewals, identify upsell/cross-sell opportunities, provide feedback to product/engineering teams, resolve customer issues, measure success metrics (retention, CSAT, NPS)
Seniority
Junior, hands-on IC