French Customer Support (part-time or full-time according to agreement)
Core
Provide customer support for an education booking portal, handling inquiries, bookings, and invoicing while creating instructional materials.
Role type
Customer Support Specialist (Education Technology)
Builds
findcoursesPRO education portal and related client support workflows
Domain
EdTech / Online Education
Deliverable
product features | client delivery
Required skills
French (native), English (professional proficiency), customer service, ticket management, invoicing, content creation, onboarding, knowledge sharing
Preferred skills
Swedish proficiency, technical adaptability, teaching/mentoring
Technologies
Freshdesk, education portal systems
Responsibilities
Answer service tickets and questions via email, phone, and service hub; Handle booking requests and reminders; Process invoicing; Publish new educations to the portal; Approve incoming reviews; Follow up on course attendance; Implement new customers; Create pedagogical tutorials, webinars, and guides; Contribute to knowledge sharing and onboarding processes
Seniority
Individual Contributor